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Frequenly Ask & Questions.

What is Iconberg?

Answer

Iconberg is Nigerian’s first and largest peer-to-peer chauffeured executive and luxury car rental online community. We make it possible for people to rent cars from other people with confidence. We make this happen by creating a 'Trust Management Marketplace' where Individual Vehicle Owners list their vehicles for FREE and Renters find and book the vehicles through a managed chauffeur process. Coverage is provided for Insurance Policy Excess of Vehicle owners and Fidelity Guarantee Insurance for drivers.
With Iconberg, guests can book any car they want, wherever they want it, from a growing list of local executive and luxury cars across Nigeria. Guests choose from a totally unique selection of nearby cars, while Vehicle owners earn extra money to offset the costs of car ownership. We specialize in rental periods from 2 days – 365 days, even more than and our rental rates are cheaper than traditional car rental companies.

How does it work?

Answer

Owner

  1. Upload details and photographs of the car available to rent.
  2. Receive and accept booking requests after availability check. Arrange a handover time and location with the assigned Driver.
  3. Complete an inspection report and take photographs to confirm condition of the car before the assigned Driver takes it away.
  4. Receive regular payments from Iconberg with each day payment credited the following day.
  5. Arrange return with the assigned Driver and complete an inspection report.
Renter
  1. Search for suitable cars nearby, check availability and make a booking request.
  2. Iconberg Control Unit calls you to collect comprehensive data of your booking and verify your identity.
  3. Make initial or full payment via credit card or direct bank transfer to activate your booking. Rental fees exclude fueling.
  4. Arrange a pickup time and location with the assigned Driver.
  5. Discharge the car and the driver at the conclusion of the rental period or renewing your booking payment.

Do I have to be a registered user to book a car?

Answer

Yes, all users must be registered to make a booking request and rent a car.

Does Iconberg provide a Rental Agreement?

Answer

Yes, the Iconberg community automatically generates a Rental Agreement which is sent to the car Owner and the Renter on confirmation of the rental. As this is a legally binding agreement, both the car Owner and Renter must read and sign it prior to the vehicle to the assigned driver.

Who does the Vehicle Inspection Report mean?

Answer

The Vehicle Inspection is performed by both the car Owner and Iconberg Driver at the time of handover. A proper inspection involves driver checking and photographing a number of key areas on the car as well as noting any current damage. All defects and scratches are to be noted and the odometer reading is recorded on the Vehicle Inspection Report. Both parties must sign the Inspection Report. The same applies when the car is returned.

Are Cars Covered by Insurance?

Answer

At Iconberg, all cars are insured and we have a motor fleet insurance policy with a reputable national insurance provider that covers vehicles while subject to a valid rental period.
The Iconberg driver’s Fidelity Guarantee insurance policy covers wear and tear of vehicles directly caused by the carelessness of Iconberg drivers.

Do the cars have Roadside Assistance?

Answer

Yes. Roadside Assistance is available nationwide and can be accessed 24 hours a day by calling the number listed in your Rental Agreement. If the car requires roadside assistance due to technical, mechanical or circumstantial failure not attributed to the Driver’s errors, the car Owner will be liable for the payment of all roadside assistance costs or charges including tire repairs costs, towing fees and any replacement parts.

Are there any fees and charges to use the Iconberg platform?

Answer

It is completely FREE to register, search for cars and list cars to rent.

What is included in the daily rental fee?

Answer

  • 24/7 road assistance
  • Insurance coverage for accidental damage, wear and tear
  • A well trained and professional driver
  • Rental agreement
  • Servicing and registration

What happens if the car gets damaged or is involved in an accident?

Answer

In the event of minor damage, the Driver must contact Iconberg immediately. If the damage is deemed to be non-fair wear and tear, then Iconberg will work out a fair Damage Liability amount between all parties as shown in the Rental Agreement. In the event of an accident, all parties (Iconberg, Driver, and Renter) must comply with the relevant state laws, such as checking whether anyone has been injured, exchange information with any involved party and report the accident to the police and the car Owner. The car Owner is to then lodge an accident claim via their Iconberg online account.

Who pays for the Damage Liability?

Answer

In the event of an insurance claim for vehicle damage, each parties (Iconberg, Driver, and Renter) must pay the Damage Liability as shown in the Rental Agreement.

Who pays for car servicing and registration?

Answer

Car servicing and registration is paid for by the car Owner.

Who pays for fuel?

Answer

All booking fee excludes fueling. Renters pay for the fuel they use throughout the rental period. Whosoever is driving the car needs to make sure they leave it with at least a quarter tank of fuel – or replace the initial fuel in it when it was dispatched to the Renter.

What about Comprehensive Third-Party (CTP) Insurance?

Answer

All car Owners must ensure that they have valid and appropriate Comprehensive Third-Party (CTP) insurance for their car whilst it is being rented.


For Renters:

How do I join as a Renter?

Answer

Renters join for FREE! Just click on the "Register" button and enter your details.

What happens if I cancel a booking?

Answer

The Renter may cancel a Booking after they have signed the Rental Agreement subject to a cancellation fee pursuant to the following conditions:
All booking cancellation attracts 30% deduction. We advise you give a 72hours notice from the date of booking for change of date of booked jobs. Any change of date notice later than 48hours will attract a 30% deduction from your payment.
Alternatively provide 72 hours’ notice and pay a N10,000 administration fee.

How does the car get to the Renter?

Answer

Once a rental booking has been confirmed, both the assigned Driver and car Owner agree to a time and location to meet and handover the car. This is typically the owners address and is made available to the assigned Driver after booking has been confirmed. At handover, both the Driver and Owner need to complete and sign an Inspection Report. Once complete, the Driver takes the car away to the Renter.

Is there a free extra time allowance?

Answer

Yes. The standard free extra time allowance is 1 hour after the initial 12 working hours have elapsed per day, with a charge per excess hours as specified in the rental agreement. Renters can negotiate an additional extra time allowance, but MUST do so prior to commencement of the rental period.

Does the Renter have to clean and refuel the car on return?

Answer

Yes. The Renter must return the car in a clean condition and with the same amount of fuel that the car came with.

If I have a problem during my rental, can I call someone for help?

Answer

Iconberg provides full customer support to both car Drivers, Car Owners and Renters. If you have any questions or require assistance during your car rental please call +2348155822663.

Who can drive the car when rented?

Answer

Only the assigned Iconberg driver is allowed to drive the car during the rental period, except on special request by Car Owner during special occasion, to use Car Owner nominated Driver. Any additional Drivers must be registered Iconberg driver user and approved by Iconberg to drive the vehicle during the rental period.

Are the cars in good working condition?

Answer

All cars must be roadworthy with valid registration and license papers for the term of the rental period. Car Owners sign a declaration in the Rental Agreement stating that the car is in good working condition. If this is not the case, the Owner will be charged for the cost of roadside assistance and later causes.

Are there any car usage restrictions?

Answer

Yes. All car usage restrictions are outlined in the Rental Agreement, however, please check with the Owner car description page to see if there are any additional car restrictions.

When will the rental fees be charged to the Renter?

Answer

For Short Term bookings (1 month or less): Renters will be charged the whole fee when the booking is approved.
For bookings of more than 1 month: Renters will be charged the three weeks in advance to cover any additional charges.
A second payment is made 14 days later before all future payments being charged to the Renter on a monthly basis.

Do Renters pay a Security or Deposit Bond when renting a car?

Answer

Iconberg charge Renters a Deposit Bond to cover any additional charges (such as fuel, additional kilometres or damage etc.) for out of town rentals for high-end vehicles.
The Deposit Bond, less any additional charges will be refunded to the Renter within 7 days of the vehicle being returned in accordance with all terms & conditions in the Rental Agreement.

For Car Owners & Drivers:

How do I List my car?

Answer

Listing your car is easy and only takes 5 minutes. Click on "List Your Car" at the top of any page and fill out the form to register as a user. If you are already registered, simply login with your user name and password and go to Car Listings in the My Account's Car Listing section. Click on Add Car and complete the car details form. You can always update your contact details, car listing details and change your vehicle availability status at any time.

Can I list multiple cars?

Answer

Yes, once registered you can list as many cars as you wish. Simply login with your user name and password and go to the Car Listing in the My Account section.

How do I manage my listings and/or rental bookings?

Answer

Both car Owners and Renters can manage car listings or rental bookings from their online account. They can view the status of booking requests; get access to car information, view/download forms and email customer support.

How do I make a cost/damage claim?

Answer

Car Owners can make a car rental cost or damage claim in the My Account section.

What happens if my car is returned late?

Answer

Renters must contact Iconberg Operation Unit to inform them of any delay in the return of the vehicle. Iconberg will charge Renters the agreed extra time rate for any vehicle returned more than 1 hour after the agreed return time. If the car is not returned and the Iconberg Operation Unit is not able to contact you, the car may be reported stolen. PLEASE ENSURE THAT YOU ARE CONTACTABLE.

What happens if the Renter doesn't pay?

Answer

Iconberg charge Renters a complete booking fee for booking less than 1 month before booking can be confirmed and advance payment for long-term booking. We ensure payment for the next month is made before the end of current month. If Renter bridge the payment agreement, the Driver is called back to base with the vehicle. This way, it’s hard for Renters to default in payment.

What happens if the car is stolen?

Answer

All cars rented via Iconberg are covered by insurance. If the car is deemed stolen please notify us immediately and we will provide all the available Renter and Driver information to the Police. In the event that the car is not returned, an insurance claim can be lodged via the My Account section on the DriveMyCar website.

What happens if the Renter breaks the Terms and Conditions?

Answer

On verification that the Renter has broken the Booking Terms and Conditions, Iconberg will immediately call back the Driver and the vehicle to base and have your vehicle returned to you.

If I go away, can I give my car to Iconberg to rent out?

Answer

Yes - Iconberg offers a special service called Manage For Me. ManageForMe is an easy and convenient service for people who are going away or just don't wish to manage the whole rental process themselves. Iconberg has a national Operation team dedicated to managing this process and having your car booked out on a regular basis. For more information on ManageForMe, call +2348155822663 (WhatsApp Available).